Frequently Asked Questions
Bespoke craftsmanship and service inquiries.
How do I determine my correct size for Andrew McDonald footwear?
We recommend referring to our comprehensive sizing guide which includes measurements for length and width. For the most accurate fit, especially for bespoke orders, we offer remote consultation services or in-person fittings at our atelier.
What is the lead time for custom-made shoes?
As each pair is handcrafted using traditional techniques, custom orders typically take between 8 to 12 weeks to complete. We will provide a more specific timeline once your design and leather selection are finalized.
Do you offer international shipping?
Yes, we ship our artisanal footwear worldwide via premium couriers. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
Can my shoes be resoled or repaired?
Absolutely. Our shoes are constructed using traditional welted methods, meaning they are designed to be fully restorable. We offer a dedicated repair and rejuvenation service to ensure your investment lasts a lifetime.
What is your return policy for made-to-order items?
Due to the personalized nature of made-to-order and bespoke footwear, these items are non-refundable. However, we are committed to ensuring your satisfaction and will work with you on adjustments to achieve the perfect fit.
What types of leather do you use?
We source only the finest ethically produced leathers from world-renowned tanneries, including vegetable-tanned calfskin, exotic skins, and durable kangaroo leather, selected for their longevity and patina potential.